Energy GO phone number
EnergyGO phone number: Customer service
Yoigo's electricity supplier favours the most innovative contact channels to deal with its customers: the EnergyGO app for mobile devices and the customer area on its website.
As well as these technology options, it has a free general customer service phone line on 900 622 700 for enquiries from both individuals and businesses about the electricity rates available in each case, the price, the estimated savings compared with your current bill from another company and the reduction in environmental impact you'll achieve by getting electricity from green energy with this company, which stands out for its commitment to the environment.
EnergyGO's phone service hours are 09:00 h. a 23:00 h., every day of the week, including public holidays.
Contact EnergyGO
The electricity company EnergyGO has other direct contact numbers to give more specific information depending on the reason for your enquiry.
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EnergyGO customer service
EnergyGO customers who already have a Yoigo phone line can call 2210. To call from any other phone line, dial 1707.Phone: 2210 / 1707
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Home electricity sign-up
Individuals who aren't yet EnergyGO customers and want to sign up for the home electricity rate with this company should call 1710. This supplier doesn't offer gas rates.Phone: 1710
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Business electricity sign-up
Self-employed workers, businesses and small companies wishing to sign up for electricity with EnergyGO should dial 1700.Phone: 1700
Assistance
Technical support
EnergyGo doesn't offer maintenance services to its users, but any other procedure can be handled through several channels: the customer area, the EnergyGO app or by calling 2210 from a Yoigo phone or 1707 from any other company.Phone: 2210 / 1707
Assistance
Complaints
EnergyGO offers its users different ways to file any complaints they consider appropriate and necessary to defend their legitimate rights and interests. These are:By phone
On 2210 (Yoigo customers) and 1707. The call is free and, once received, the complaint will be dealt with within five working days for users with power below 15 kW and within fifteen days in all other cases.In writing
By email to cliente@energygo.es or by post (preferably registered) to: Energía Colectiva S.L., calle Don Juan de Austria, nº 28, Planta 4ª, 46002, Valencia, quoting the reference “Atención al Cliente – Reclamaciones” (Customer Service – Complaints). Submitting a complaint in writing is always the recommended option as proof in case you need to take other action later if the response isn't favourable.Phone: 2210 / 1707
Breakdowns
Breakdown phone number
In the event of any problem with the electricity supply, service interruption or breakdown affecting the area where the home or premises is located, EnergyGO recommends contacting the distribution company directly on the number shown on the bill. If the distributor doesn't resolve the problem, report the breakdown to EnergyGO on 2210 for calls from a Yoigo line or 1707 from any other line.Phone: 2210 / 1707
Still not convinced by these electricity rates?
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Other ways to contact EnergyGO
The company offers its customers other contact channels, especially online ones: its website, its social networks and, above all, the EnergyGO app.
Check new rates in our comparison tool for Tarífalo.
EnergyGO online:
The email addresses are contacto@energygo.es to ask about EnergyGo's services and rates, and cliente@energygo.es if you already have an electricity contract with the company. The EnergyGO app is also available to customers only, from which all procedures can be carried out in real time with no waiting.
EnergyGO office:
This company has no offices open to the public, which is certainly a drawback for users who prefer in-person service.
Its head office address is: Energía Colectiva S.L., calle Don Juan de Austria, nº 28, Planta 4ª, 46002, Valencia.
EnergyGO customer area:
The customer area is accessed from EnergyGO's own website, where you can carry out any procedure linked to the service and report changes and incidents.
Frequently asked questions:
How do I contact EnergyGO?
Customers can choose between accessing the customer area on the company's website, emailing cliente@energygo.es or calling 2210 (from Yoigo) or 1707.
People interested in EnergyGO's prices and discounts who aren't customers can contact the company by emailing contacto@energygo.es or calling the free number 900 622 700.
Where are Energy Go's offices?
EnergyGO's head office is in Valencia, at calle Don Juan de Austria 28, 4th floor, postcode 46002. However, the company has no customer-facing premises, as it has prioritised virtual channels and tools.
What is EnergyGo's phone number?
EnergyGO's general customer service number is 900 622 700 for any enquiry, question or incident report, from 09:00 to 23:00 every day of the year.
Calls to this number are free, although if you prefer you can ask on its website for an EnergyGO agent to call you. In that case, in accordance with its privacy policy, the company will keep your phone number for a maximum of one year for commercial information purposes.
